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Shipping Policy

Shipping Policy - Moviloo

Last Updated: July 5, 2025
At Moviloo, we strive to get your jeans to you as quickly and affordably as possible. Below is detailed information about our shipping destinations, costs, and delivery times to help you plan your purchase.

Order Processing Time

All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. Once your order is shipped, you will receive a tracking number via email to monitor its progress.

Shipping Destinations, Costs, and Delivery Times

1. Mainland China

2. United States

3. United Kingdom

4. Canada

5. Australia

6. European Union (Austria, France, Germany, Italy, Spain)

7. Japan

Remote Areas

Additional shipping fees may apply to remote areas (e.g., islands, rural regions). If your location is classified as remote by our courier partners, we will contact you via email to confirm the additional cost before shipping your order.

Customs and Duties

For international orders, customers are responsible for any customs duties, taxes, or import fees imposed by the destination country. These charges are determined by local customs authorities and vary by region. Moviloo is not liable for these fees, and they are not included in our shipping costs.

Shipping Delays

While we aim to meet the estimated delivery times, delays may occur due to factors beyond our control, such as customs inspections, extreme weather, or courier disruptions. If your order is delayed by more than 5 business days from the estimated delivery date, please contact our customer service team at service@moviloo.com for assistance.

Undeliverable Packages

If a package is returned to us as undeliverable (e.g., incorrect address, recipient unavailable), we will notify you via email. You may choose to have the order reshipped (at your cost) or request a refund (excluding the original shipping fee). Unclaimed orders will be processed for refund after 30 days.
For further questions about shipping, please reach out to service@moviloo.com. Thank you for choosing Moviloo!
 

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