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Payment Methods
Payment Methods - Moviloo
At Moviloo, we strive to make your shopping experience as convenient and secure as possible, which includes offering a variety of reliable payment options. Below is a detailed overview of our payment methods, related policies, and important information to help you complete your purchase with confidence.
Accepted Payment Methods
We accept the following payment methods for online orders:
- Credit Cards: Visa, Mastercard, American Express, and Discover. All major credit card types are processed securely through our trusted payment partners.
- Debit Cards: Cards bearing the Visa or Mastercard logo, linked to your bank account for direct payment.
- PayPal: A fast and secure digital wallet option that allows you to pay using your PayPal balance, linked bank account, or credit/debit cards associated with your PayPal account.
- Apple Pay: For seamless checkout on Apple devices (iPhone, iPad, Mac), enabling quick payment with your stored card details.
- Google Pay: A convenient payment method for Android users, allowing you to pay with saved cards or bank accounts.
Supported Currencies
To ensure a transparent shopping experience, we accept payments in the following currencies:
- US Dollar (USD)
- Euro (EUR)
- British Pound (GBP)
- Canadian Dollar (CAD)
- Australian Dollar (AUD)
- Japanese Yen (JPY)
The currency displayed on our website will automatically adjust based on your location. If you wish to view prices in a different currency, you can select your preferred option from the dropdown menu at the top of the page. Please note that your bank or payment provider may apply additional exchange rates or fees for international transactions.
Payment Policies
- Payment Processing: Your payment will be authorized immediately upon placing an order to reserve your items. Funds will be charged once your order is shipped. If your payment is declined, we will notify you via email, and you can update your payment details in your account or contact our customer service team for assistance.
- Order Confirmation: A confirmation email with your order details and payment receipt will be sent to your registered email address once your payment is successfully processed. Please check your spam folder if you do not receive this email within 1 hour.
- Refunds: In the event of a return or cancellation, refunds will be processed to the original payment method within 5-7 business days. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
- Split Payments: Currently, we do not support split payments across multiple methods. Each order must be paid for using a single payment method.
Payment Security
Your security is our top priority. We use industry-leading encryption technology (SSL) to protect your personal and payment information during transmission. All payment data is processed through secure, PCI DSS-compliant payment gateways, ensuring that your details are never stored on our servers. Additionally, we regularly update our security protocols to safeguard against unauthorized access and fraud. You can shop with confidence knowing that your information is protected at every step.
Frequently Asked Questions (FAQs)
- Why was my payment declined?
Payment declines can occur due to insufficient funds, incorrect card details, expired cards, or security restrictions from your bank. Please check your card information and contact your bank for further details. If the issue persists, try an alternative payment method.
- Can I change my payment method after placing an order?
Unfortunately, we cannot modify the payment method once an order is placed. If your payment fails, you will need to cancel the order and place a new one with the correct payment details.
- Do you accept international credit cards?
Yes, we accept international credit cards bearing the Visa, Mastercard, American Express, or Discover logos. Please ensure that your card is enabled for international transactions.
- How do I receive a receipt for my payment?
A digital receipt will be sent to your email address after your payment is processed. You can also view and download receipts for past orders in your account under "Order History."
- Is it safe to save my payment details on your website?
For your security, we do not store your full payment details. If you choose to save your card information, it is encrypted and stored securely by our payment partners, who adhere to strict security standards.
If you have any further questions about payments, please contact our customer service team at service@moviloo.com. We are available 24/7 to assist you.
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